Returns

The short version

You can cancel an order any time before it ships. Once it has shipped, returns and exchanges are offered on selected products within 3 days of delivery.

What we need back

• The socks unused and unwashed.
• The original packaging, with all tags in place. Pairs without their original tags cannot be accepted.

Customised products

Anything made or personalised to your specification cannot be returned or exchanged.

How to start a return

Write to us within the return window with your order reference and which pairs you are returning. We arrange a pickup where it is available at your location; where it is not, you will need to self-ship the parcel to our office address. Return and exchange charges may apply, case by case.

Subscriptions

Everyday subscribers can return a full year of socks for account credit at the end of the subscription year. See Sustainability for how that loop works.

The binding terms are in the Return Policy.

Last updated 2026-09-29